They kept telling me I was someone different. I've taken every step they asked me. To t...

GetHuman616714's Recover Account issue with Facebook from April 2018

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Before contacting them, items GetHuman616714 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman616714's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman616714 will want to follow the link below to head to their help center. We will check on GetHuman616714 later to make sure it's all set or try to help escalate.
The issue in GetHuman616714's own words
Sign into my account and it wouldn't let me in under *****@***.com and they didn't. Believe it was me. I now no longer have a*y access to the email or phone number **********. ... They kept telling me I was someone different. I've taken every step they asked me. To take. It also won't let me change my password
I have all pictures of my son. And videos who is dd'easeased
Can you please help me out. Even the newest one won't let me in. But I want to be. In one or the other the other email is *****@***.com help NM me tonight
I have an issue with Facebook too
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Facebook
Recover Account issue
Reported by GetHuman616714
Apr 21st, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 153186 others
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GetHuman616714 started working on this issue
Apr 21st 6:30am