I reformat my phone.and I can't recover my Facebook account i know my p***word but afte...

GetHuman-luigiesa's customer service issue with Facebook from June 2018

Help with my Facebook issue
I give already my valid ID to facebook. ... I reformat my phone.and I can't recover my Facebook account i know my p***word but after i sign in it's asking for a generator code.and they will send it to my number.but I don't have that number already.please help me to recover my account.
Please verify my iden***y and send to my new email the log in codes.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-luigiesa
Jun 3rd, 2018 - 18d ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 649 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-luigiesa started working on this issue
Jun 3rd 5:16am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 3rd 8:16am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 5th 6:14am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 5th 6:15am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 5th 6:17am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 5th 6:17am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 5th 6:18am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 7th 1:04am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 7th 1:04am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 7th 1:08am
GetHuman-luigiesa indicated the issue is not fixed yet.
Jun 7th 1:08am