I received a message on messenger from a friend so I trusted him he informed me of a t...

GetHuman-sallyata's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue and preferred resolution, in GetHuman-sallyata's own words:
I received a message on messenger from a friend so I trusted him he informed me of a tax free grant I should take advantage of so I did I went through the entire forms even copying my driver's license and this person or agent even had information on me that was forwarded to him finding out later after being approved for this grant it was a scam and I needed to buy Itune cards to unlock the Box to receive this grant I immediately phoned my friend and found out it was not him and his messenger had been hacked you Facebook is the one who regulates messenger how did that happen? Now these people have all of my information you are responsible if anything happens and my iden***y is stolen. I hold you personally responsible if I acquire any and all additional funds or credit cards being used in my name your security should be tighter than that didn't you just get in trouble for sharing information you should not have been sharing fix this problem immediately catch these people
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-sallyata
Jun 2nd, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-sallyata started working on this issue
Jun 2nd 11:45pm