I recently changed mobile numbers and I can't log in to my Facebook account. The email...

GetHuman743754's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman743754's own words
I recently changed mobile numbers and I can't log in to my Facebook account. The email I used when I created the account is old too, can't access it either. I have had my Facebook for many years, I really don't want to create a new one. Please help me recover my password to log in . I have lots of my kids pictures in there and don't want to loose them .
GetHuman743754 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman743754
Jun 2nd, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 469 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman743754 started working on this issue
Jun 2nd 10:48pm
GetHuman743754 indicated the issue is not fixed yet.
Jun 2nd 11:50pm
GetHuman743754 indicated the issue is not fixed yet.
Jun 3rd 1:42pm
GetHuman743754 indicated the issue is not fixed yet.
Jun 3rd 10:55pm
GetHuman743754 indicated the issue is not fixed yet.
Jun 4th 1:06am
GetHuman743754 indicated the issue is not fixed yet.
Jun 4th 1:19am