There were unrecognized ads running in my business account. It was for a shoe store. I...
GetHuman-amaharaj's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-amaharaj's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-amaharaj's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amaharaj will want to follow the link below to head to their help center. We will check on GetHuman-amaharaj later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-amaharaj may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-amaharaj's own words
There were unrecognized ads running in my business account. It was for a shoe store. I think it was Moo Shoes in Europe. They kept charging my credit card so I had to remove it and suspend ads. I changed my passwords for email and facebook. I'm just really scared about the situation.
GetHuman-amaharaj did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-amaharaj fixed the problem
We are waiting for GetHuman-amaharaj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.