I cannot log into my Facebook account using my subscribed email. When searching for my...

GetHuman-kweave's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-kweave's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kweave will want to follow the link below to head to their help center. We will check on GetHuman-kweave later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-kweave's own words:
I cannot log into my Facebook account using my subscribed email. When searching for my email to reset my p***word I'm informed it does not exist even though when I enter an old p***word it informs me that I am using a previous p***word. Please ***ist me in accessing my account.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-kweave
Jun 2nd, 2018 - 21d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kweave started working on this issue
Jun 2nd 6:06pm