I am having an issue logging into my facebook account and have not regained access. It...

GetHuman-alissasw's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-alissasw may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-alissasw's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alissasw will want to follow the link below to head to their help center. We will check on GetHuman-alissasw later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-alissasw's own words:
I am having an issue logging into my facebook account and have not regained access. It keeps telling me that I cant change my p***word or anything it keeps telling me that I have no access and am ineligible.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-alissasw
Jun 2nd, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 432 others
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GetHuman-alissasw started working on this issue
Jun 2nd 5:56pm