hI! my mom has been trying to reset her p***word for awhile now. She gets a code, chang...

GetHuman-bacardis's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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GetHuman-bacardis's next move: go to the Facebook help center.
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The issue and preferred resolution, in GetHuman-bacardis's own words:
hI! my mom has been trying to reset her p***word for awhile now. She gets a code, changes the p***word and types in the code and is told the code is wrong. I tried to change it for her on my computer. Not happening and I get a message that I'm doing something wrong trying to access her account and then she gets a message that she is doing something wrong trying to access her account. She can't get 'help' because she can't log in which is kinda stupid because if you can't log in and you need help with log in, how are you suppose to access help if you can't log in? That like makes no sense. I don't expect a reply.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-bacardis
Jun 2nd, 2018 - 3 mons ago
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GetHuman-bacardis started working on this issue
Jun 2nd 5:29pm