hI! my mom has been trying to reset her password for awhile now. She gets a code, chang...

GetHuman-bacardis's customer service issue with Facebook from June 2018

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The issue in GetHuman-bacardis's own words
hI! my mom has been trying to reset her password for awhile now. She gets a code, changes the password and types in the code and is told the code is wrong. I tried to change it for her on my computer. Not happening and I get a message that I'm doing something wrong trying to access her account and then she gets a message that she is doing something wrong trying to access her account. She can't get 'help' because she can't log in which is kinda stupid because if you can't log in and you need help with log in, how are you suppose to access help if you can't log in? That like makes no sense. I don't expect a reply.
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Customer service issue
Reported by GetHuman-bacardis
Jun 2nd, 2018 - 5 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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GetHuman-bacardis started working on this issue
Jun 2nd 5:29pm