Reset p***word and it opens a new Facebook for me not my actual account - Responding t...

GetHuman607055's Recover Account issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman607055 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman607055's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman607055 will want to follow the link below to head to their help center. We will check on GetHuman607055 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman607055's own words:
Responding to security alert ... Reset p***word and it opens a new Facebook for me not my actual account
My actual account exists but the only account I can log in to with my email is a new blank account
I want access to my old account and my new account deleted
Help with my Facebook issue
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Facebook

Security alert
Recover Account issue
Reported by GetHuman607055
Apr 18th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 73783 others
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Timeline
GetHuman607055 started working on this issue
Apr 18th 7:25am