Reset password and it opens a new Facebook for me not my actual account - Responding t...

GetHuman-hrobey's Recover Account issue with Facebook from April 2018

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Help with my Facebook issue
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GetHuman-hrobey's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hrobey will want to follow the link below to head to their help center. We will check on GetHuman-hrobey later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hrobey may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-hrobey's own words
Responding to security alert ... Reset password and it opens a new Facebook for me not my actual account
My actual account exists but the only account I can log in to with my email is a new blank account
I want access to my old account and my new account deleted
I have an issue with Facebook too
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Security alert
Recover Account issue
Reported by GetHuman-hrobey
Apr 18th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 219072 others
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GetHuman-hrobey started working on this issue
Apr 18th 7:25am