Phone reset back to factory setting, not able to log into my FB account

GetHuman614259's Technical Support issue with Facebook from April 2018

Help with my Facebook issue
The issue in GetHuman614259's own words
The problem: Phone reset back to factory setting, not able to log into my FB account
GetHuman614259 did not yet indicate what Facebook should do to make this right.
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Technical Support issue
Reported by GetHuman614259
Apr 20th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 24 customers so far
Similar issue to 220059 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman614259 started working on this issue
Apr 20th 1:38pm
GetHuman614259 indicated the issue is not fixed yet.
Apr 20th 2:39pm
GetHuman614259 indicated the issue is not fixed yet.
Apr 20th 2:40pm
GetHuman614259 indicated the issue is not fixed yet.
Apr 20th 2:52pm