I was playing a game hit It Rich and all of a sudden it changed my profile to another c...

GetHuman-syyherna's Recover Account issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-syyherna may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-syyherna's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-syyherna will want to follow the link below to head to their help center. We will check on GetHuman-syyherna later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-syyherna's own words:
I was playing a game hit It Rich and all of a sudden it changed my profile to another customer number **** I have a lot of points and I want my profile back how do I get it and the Desmond does that mean that I lose all the points that I have in it
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Recover Account issue
Reported by GetHuman-syyherna
Apr 19th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-syyherna started working on this issue
Apr 19th 2:07am