Hello, I have been trying to reach fabletics through numerous avenues, their website (I...

GetHuman-vsvlopez's Complaint issue with Fabletics from May 2020

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The issue in GetHuman-vsvlopez's own words
Hello, I have been trying to reach fabletics through numerous avenues, their website (I keep getting a error code), their listed phone number ****-***-****, and email with no assistance. They have been charging me monthly dues but I cannot access their website to shop. I have quite a few credits with them, so cancelling the service now is not enough. I sent them the following e-mail on ** May ****, and got a reply that they no longer use email to provide customer support:**"Hello,***. I have been extremely frustrated with trying to get on your website for months, I keep getting an “Error ****” message. I have a Japanese IP address due to where I live (Military base on Japan*APO address). ***. Furthermore, I cannot reach you by calling the *-***-***-**** number to cancel my subscription. I keep getting a “out of service” tone. ***. I cannot log into my Fabletics app. I keep getting an “error” message. Therefore, I cannot even spend the credits I have paid for. **I am starting to feel like I am being scammed and need an immediate fix or I will taking further measures. I want to cancel my subscription immediately and get refunded all my money if I cannot have access to shop…which I currently cannot shop in any forum. If a change was made, this information was not relayed to me to make a reasonable decision. **Please email me back as soon as possible with a resolution.**Sarah Lopez"

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Fabletics

Complaint issue
Reported by GetHuman-vsvlopez
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 265 others
0 customers following this

Timeline

GetHuman-vsvlopez started working on this issue
May 23rd, 2020 10:30pm