Customer service is a joke. I called stated my issue (leaving the country and wanted to...

GetHuman2950003's Complaint issue with Fabletics from May 2019

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The issue in GetHuman2950003's own words
Customer service is a joke. I called stated my issue (leaving the country and wanted to see if it was possible to put a hold for the next month since I may not be able to call) and was not even greeted. After * minutes of people yelling and laughing in a different language, I asked if the agent was there...honestly I thought it was some kind of scam agency. Agent said yes still there and finally asked me to very email and ID. **After the agent said their system was down, she stated she couldn't process my request and I either had to cancel or keep the membership and I could only skip by calling or online. This was not the issue.**Customer service- unprofessional greeting, lag in communication, very very very unprofessional and loud background noise.**Last time I called it was a US line. I love Fabletics, I have never complained, but hopefully this review can help with this issue, otherwise I may probably cancel just because I know I wont be taken care of. **One good thing is, I told the agent before we hung up that the background noise was so unprofessional. She apologized and asked if there was anything else she could help me with.

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Fabletics

Complaint issue
Reported by GetHuman2950003
May 19th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 587 others
0 customers following this

Timeline

GetHuman2950003 started working on this issue
May 19th, 2019 6:13pm

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