Account number: **************** and *****************Please i would like a to make a f...

GetHuman-remmzie's customer service issue with from June 2018

13 views | 160 similar | 0 following
Help with my issue
GetHuman-remmzie's next move: try the help center. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-remmzie will want to follow the link below to head to their help center. We will check on GetHuman-remmzie later to make sure it's all set or try to help escalate.
The issue in GetHuman-remmzie's own words
Account number: **************** and *****************Please i would like a to make a formal complain regarding my account with you. I have been trying to settle my liability for the past year with your bank but i have not been able to get through to anyone. Every time i call the customer service i have been told that the right department will contact me which they never did. I have written you so many times but no reply. I finally had a call from one of your representatives in January **** and since then we have not been able to resolve the issue of agreement of settlement. The representatives name is Mr Jithu Jose. He has not been professional with his conduct and mannerism towards me and supporting me in coming to a mutual agreement of sorting out the issue. I really want to clear my liability and i have been the one chasing after the bank to do so. I have contacted the CBN and also the department in the UK that contacted Mr. Jose and he refused to deal with the department from UK because he said the bak has not assigned him to deal with me and that they are in dealing with me which he is not. He has also refused to respond to me via email accusing me of not using the rightful email on my application. This is another case and a way of not trying to resolve the issue. I really do not understand the bank's gain of doing all this. I told him i had only one email and that is the email i have and had used for all my banking. He refused to communicate with me since then. I asked him to send me a document showing my application with this email he said i used for the cards. All i want is to settle the liability and i am not happy been charged all the extra charges and fees when i have tried since last year to settle it and the bank intentionally avoiding such. I took out **,*** aed on the cards and i was making payments on them till i stopped receiving statement on it. I tried contacting like i said earlier but to no avail. I would like the bank to pass me to a professional and competent member of staff that can help me resolve this mutually. I would like your earliest response so that this can be resolved quickly.

GetHuman-remmzie did not yet indicate what should do to make this right.

How GetHuman-remmzie fixed the problem

We are waiting for GetHuman-remmzie to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-remmzie fixes it.
This email address isn't valid

Customer service issue
Reported by GetHuman-remmzie
Jun 10th, 2018 - 3 years ago
Seen by 13 customers so far
Similar issue to 160 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman-remmzie started working on this issue
Jun 10th, 2018 7:43am
GetHuman-remmzie indicated the issue is not fixed yet.
Jun 10th, 2018 8:48am
GetHuman-remmzie indicated the issue is not fixed yet.
Jun 10th, 2018 8:49am
GetHuman-remmzie confirmed the issue is fixed. Hooray!
Jun 13th, 2018 9:05am

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians