I order ** Assorted Roses for my auntie, who is home bounded. She receives little visit...

GetHuman2954802's Complaint issue with FTD.com from May 2019

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The issue in GetHuman2954802's own words
I order ** Assorted Roses for my auntie, who is home bounded. She receives little visitors & has no one to make her holidays special. Every year I try and brighten her days, by surprising her with beautiful flowers from FTD. I ordered her flowers for Mother's Day, with what appeared to me, as two day delivery, which I paid $**. I used my $** Groupon certificate as well. Total cost was $**.** - $** * to $**.** * **.**. The order was not delivered on May **th. They said I ordered them for the **th instead. If I ordered on the *th, why would I have to pay $** for delivery? I call to speak to an agent. They changed the date for the **th & stated that was the earliest they could deliver the dozen assorted roses w*vase. There was nothing else they could do. Well, after much dissapointment, for not making her Mother's Day special, I waited patiently for them to arrive on the **th. My auntie thanked me, but then sent me a pic of the flowers. Over half of the roses we're wilted, some were dried up and only a few were still alive. I was so hurt & totally surprised that the flowers looked terrible. I could have brought some in the grocery store that looked much better. OMG!! I work very hard for my money & I try very hard to use it wisely. One thing I could always count on is that FTD would always come through with beautiful flowers. But for the second time, my auntie & I where in amazement and shocked at how bad the long stem roses actually looked.. I would like my money back in full.

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FTD.com

Complaint issue
Reported by GetHuman2954802
May 20th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 88 others
0 customers following this

Timeline

GetHuman2954802 started working on this issue
May 20th, 2019 5:12pm