I have a credit card at Citibank and they offer a free FICO Bankcard Score * model base...

GetHuman1139857's customer service issue with FICO from September 2018

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The issue in GetHuman1139857's own words
I have a credit card at Citibank and they offer a free FICO Bankcard Score * model based on FICO bank. The results give me a critique, one of them being: ** Too few accounts currently paid as agreed**FICO* Scores consider the number of accounts that are paid as agreed. Your score was impacted because the number of these accounts is too low, or because you've missed payments recently on some of your accounts.**I have checked my credit reports and have a credit monitoring service and I have not been able to find any report of any missed payment. **I also have access to the same FICO Bankcard Score * model at Discover and this specific critique is not mentioned there. **I'd like to know if this is a mistake or if there is something I'm doing that is bringing my score to decrease at Citi.**Thanks.

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Customer service issue
Reported by GetHuman1139857
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 10 others
0 customers following this
Items needed
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Last 4 digits of Social Security number


GetHuman1139857 started working on this issue
Sep 13th, 2018 9:04pm