My son (aged *), received a Christmas gift from his grandmother. The *** piece custom b...

GetHuman1580795's customer service issue with FAO Schwarz from November 2018

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The issue in GetHuman1580795's own words
My son (aged *), received a Christmas gift from his grandmother. The *** piece custom build a coaster. He, & I have been attempting to put the coaster together for the last week. The instructions are so poorly written, that we both are about to throw in the towel & quit. The instructions are so vague, especially page ** step **, & we have no idea what to do from here. There are pieces hanging off, connected to nothing else. We have done many LEGO sets, & k’nex sets, so we are not incompetent. I stepped in b*c I didn’t understand his frustrations, but now I completely do. The product looks great, presentation looks nice, & packaged well. But, from where we are now, we have no way to get to the product presented on the box. If I could make a suggestion, PLEASE make the instructions color coded... OR, increase the age of the project to much older. I am **, & am feeling overwhelmed by these instructions. **shelby Sewell ****.***.*****S*****@***.com
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FAO Schwarz

Customer service issue
Reported by GetHuman1580795
Nov 18th, 2018 - 3 mons ago
I have an issue with FAO Schwarz too
Fixed
Seen by 7 customers so far
Similar issue to 8 others
0 customers following this
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Timeline
GetHuman1580795 started working on this issue
Nov 18th, 2018 2:52am
GetHuman1580795 indicated the issue is not fixed yet.
Nov 19th, 2018 3:16am