Hello! *I'm having trouble completing my FAFSA application. When I was able to access m...

GetHuman3372007's customer service issue with FAFSA from August 2019

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The issue in GetHuman3372007's own words
Hello! *I'm having trouble completing my FAFSA application. When I was able to access my account I would get stuck when I got to the point of submitting my parents tax information. I had the same issue last year and I stopped trying to figure it out.*When I reach the point of trying to link the IRS tax information and log into my mom's account it says that there is not an account under her info, but if I try to make a new one it says that she has one and that I can access it through either security questions, e-mail, or username and when I enter in her info it says she doesn't have one. I had made her an account when I tried to complete the application last year, and I've have to reset the password and at this point it's been so long since I tried to fill it out I've forgotten most of the info even though I wrote it down. I have tried to search for a troubleshoot for this and also just reset the account, but I have been unsuccessful.*Recently I was also just locked out of trying to log into my account because it said my info didn't match the system. I have no way to access logging into my account even with my security information.*Do you know of any way to reset my account to start the application over?*Thanks! Kathrine Camper

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Customer service issue
Reported by GetHuman3372007
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1088 others
0 customers following this


GetHuman3372007 started working on this issue
Aug 5th, 2019 4:13pm

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