I tried to return to my account to fill out the ****-** form and it keeps saying my ema...

GetHuman-pattykat's customer service issue with FAFSA from October 2018

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The issue in GetHuman-pattykat's own words
I tried to return to my account to fill out the ****-** form and it keeps saying my email address, username, & mobile phone no. are not verified or on file. It tells me I answer all my challenge questions wrong. I tried to make a NEW ID & it says it's not on file or the email is used already-I'm the only one(student). I had trouble *st x-****-**, but was able to fill it out. I just can't get started even to retrieve username*password-though I know them.
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FAFSA

Customer service issue
Reported by GetHuman-pattykat
Oct 20th, 2018 - a mon ago
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Seen by 2 customers so far
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GetHuman-pattykat started working on this issue
Oct 20th 6:17pm