I have been billed for, have paid for, and received two incorrect prescriptions. I was...

GetHuman-vrodlove's customer service issue with Express Scripts from November 2018

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GetHuman Phone call #1 (a mon ago)
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The issue in GetHuman-vrodlove's own words
I have been billed for, have paid for, and received two incorrect prescriptions. I was told my doctor ordered these but there’s no record of their office ever ordering pills when I have only used patches for my hormone replacement therapy.*Also, I have requested that the incorrect medications be deleted on my profile or stored information and I’m still seeing these meds. *I am now calling for the fifth time in an attempt to clarify my meds.
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Express Scripts

Customer service issue
Reported by GetHuman-vrodlove
Nov 1st, 2018 - a mon ago
I have an issue with Express Scripts too
Fixed
Seen by 4 customers so far
Similar issue to 475 others
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Timeline
GetHuman-vrodlove started working on this issue
Nov 1st 2:30am
GetHuman-vrodlove confirmed the issue is fixed. Hooray!
Nov 2nd 12:15am