I’m looking to pay my bill, but when I try to enter an invoice number, I can’t, because...

GetHuman818493's customer service issue with Express Scripts from June 2018

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The issue and preferred resolution, in GetHuman818493's own words:
I’m looking to pay my bill, but when I try to enter an invoice number, I can’t, because I don’t have one. Therefore, I can’t pay my bill. Also, when I log in, it says my invoice number is unavailable.
I trust that Express Scripts will make this right and come up with a resolution that is fair.
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Express Scripts

Customer service issue
Reported by GetHuman818493
Jun 25th, 2018 - 2 mons ago
I have an issue with Express Scripts too
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Seen by 5 customers so far
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
Timeline
GetHuman818493 started working on this issue
Jun 25th 3:47pm