I work for Lakeland Family Pharmacy and I have tried to contact express scripts numerou...

GetHuman683733's customer service issue with Express Scripts from May 2018

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The issue in GetHuman683733's own words
I work for Lakeland Family Pharmacy and I have tried to contact express scripts numerous times to get a pt. id* to be told to go the website for the pharmacy, which I have attempted and keep getting told that my password has expired and to contact express scripts. EVERYTIME I talk to a person, they tell me to use the website, which I KEEP telling them I can't get on it and then they inform me they can't help with pt. info because I can't provide the correct id*, which is what I am giving off the card that was sent to the pt. This has been happening since Friday May **th.... Please help with this issue! I am a busy pharmacy technician, that doesn't have all these extra hours to put into * patient! But I am trying to help them, since they speak no English and only have a Puerto Rican phone number...
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Express Scripts

Customer service issue
Reported by GetHuman683733
May 14th, 2018 - 10 mons ago
I have an issue with Express Scripts too
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Seen by 6 customers so far
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Timeline
GetHuman683733 started working on this issue
May 14th, 2018 7:14pm