I bought clothing that fell apart after just a handful of wears. I had the clothing abo...

GetHuman753556's customer service issue with Express Clothing from June 2018

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I bought clothing that fell apart after just a handful of wears. I had the clothing about * months when * of the seams had come out and a snag had worn all the way up one of the pant legs. I contacted Express customer service online asking to refund or replace my * pairs of ruined pants. After * month with no reply from them, I called the customer service *. After waiting on hold for ** minutes the man who answered sounded shocked and appalled that I would even ask for them to be replaced. He said that they were not damaged when I received them and that the return policy is only ** days, and that is for unworn clothes. I promised him I had only worn them maybe ** times and washed them on gentle, but this did not phase him at all. He simply said no, there is nothing they can do to help me. **All I am asking for is a refund or replacement of the pants that didn't last ** wears without losing the hem in the ankle, butt, zippered crotch, or having a run up half of the leg.
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Express Clothing

Customer service issue
Reported by GetHuman753556
Jun 5th, 2018 - 10 mons ago
I have an issue with Express Clothing too
Seen by 7 customers so far
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GetHuman753556 started working on this issue
Jun 5th, 2018 7:59pm
GetHuman753556 indicated the issue is not fixed yet.
Jun 5th, 2018 9:00pm
GetHuman753556 confirmed the issue is fixed. Hooray!
Jun 6th, 2018 9:04pm