I bought clothing that fell apart after just a handful of wears. I had the clothing abo...

GetHuman753556's customer service issue with Express Clothing from June 2018

7 views
 | 
466 similar
 | 
0 following
Help with my Express Clothing issue
How did GetHuman753556 do it?
Waiting to hear how GetHuman753556 fixed the problem to share with other customers.
The issue in GetHuman753556's own words
I bought clothing that fell apart after just a handful of wears. I had the clothing about * months when * of the seams had come out and a snag had worn all the way up one of the pant legs. I contacted Express customer service online asking to refund or replace my * pairs of ruined pants. After * month with no reply from them, I called the customer service *. After waiting on hold for ** minutes the man who answered sounded shocked and appalled that I would even ask for them to be replaced. He said that they were not damaged when I received them and that the return policy is only ** days, and that is for unworn clothes. I promised him I had only worn them maybe ** times and washed them on gentle, but this did not phase him at all. He simply said no, there is nothing they can do to help me. **All I am asking for is a refund or replacement of the pants that didn't last ** wears without losing the hem in the ankle, butt, zippered crotch, or having a run up half of the leg.
GetHuman753556 did not yet indicate what Express Clothing should do to make this right.
I have an issue with Express Clothing too
How GetHuman753556 fixed the problem
We are waiting for GetHuman753556 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Express Clothing's attention and get better help faster. Tap below to get started.
Having Express Clothing issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman753556 fixes it.
This email address isn't valid

Express Clothing

Customer service issue
Reported by GetHuman753556
Jun 5th, 2018 - 10 mons ago
I have an issue with Express Clothing too
Fixed
Seen by 7 customers so far
Similar issue to 466 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman753556 started working on this issue
Jun 5th, 2018 7:59pm
GetHuman753556 indicated the issue is not fixed yet.
Jun 5th, 2018 9:00pm
GetHuman753556 confirmed the issue is fixed. Hooray!
Jun 6th, 2018 9:04pm