I previously set up a freeze on my account on line. Now I can't unfreeze my account on...

GetHuman1531290's customer service issue with Experian from March 2021

Help with my Experian issue
The issue in GetHuman1531290's own words
I previously set up a freeze on my account on line. Now I can't unfreeze my account on line. A form appears asking me for my name and address, ssn, birthdate. I find this strange when I consider that I previously set up the freeze. Additionally, when I try to continue, I get the following warnings:*Previous city * is a required entry.*Previous state * is a required entry.*Previous ZIP Code * is a required entry.*There aren't even any fields for this info. Besides I've been living where I am currently for ** year.*Isn't there a simple method to access the freeze controls?

GetHuman1531290 did not yet indicate what Experian should do to make this right.

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Experian

Customer service issue
Reported by GetHuman1531290
Mar 24th, 2021 - 2 months ago
Fixed
Seen by 12 customers so far
Similar issue to 5555 others
0 customers following this
Items needed
Your name
SSN
Address
Your birthday

Timeline

GetHuman1531290 started working on this issue
Mar 24th 9:01pm
GetHuman1531290 confirmed the issue is fixed. Hooray!
Mar 25th 4:31am

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