I need to lift the security freeze on my account, but have been unable to in several ho...

GetHuman5187384's customer service issue with Experian from August 2020

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The issue in GetHuman5187384's own words
I need to lift the security freeze on my account, but have been unable to in several hours of being hung up on by the robo operator. I also filled out all the information correctly in the online form to get a one-time PIN so that a credit card company can access my credit report, but it said that it couldn’t be done with the information given, and to mail in the request. I’m not going to send copies of my ID and Social Security card through the postal service because it isn’t safe.

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Experian

Customer service issue
Reported by GetHuman5187384
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4966 others
0 customers following this

Timeline

GetHuman5187384 started working on this issue
Aug 21st 10:46pm