I need to lift the security freeze on my account, but have been unable to in several ho...

GetHuman5187384's customer service issue with Experian from August 2020

Help with my Experian issue
First: share to improve GetHuman5187384's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5187384 may need:
Your name, SSN, Address, and Your birthday
The issue in GetHuman5187384's own words
I need to lift the security freeze on my account, but have been unable to in several hours of being hung up on by the robo operator. I also filled out all the information correctly in the online form to get a one-time PIN so that a credit card company can access my credit report, but it said that it couldn’t be done with the information given, and to mail in the request. I’m not going to send copies of my ID and Social Security card through the postal service because it isn’t safe.

GetHuman5187384 did not yet indicate what Experian should do to make this right.

How GetHuman5187384 fixed the problem

We are waiting for GetHuman5187384 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Experian's attention and get better help faster. Tap below to get started.
Having Experian issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5187384
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4966 others
0 customers following this


GetHuman5187384 started working on this issue
Aug 21st 10:46pm