Can't get in to my account to see credit report. Have changed password three times and...

GetHuman5060180's Account Access issue with Experian from July 2020

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Before contacting them, items GetHuman5060180 may need:
Your name, SSN, Address, and Your birthday
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5060180's own words
Can't get in to my account to see credit report. Have changed password three times and am using correct one. Hackers have altered screen functions in sign on webpage so it always recycles to "contact customer support" number to resset password instead of signing me in. This is NOT a password issue but a technical issue. I do not need a "customer service" contact. They do not know ANYTHING about the technical side of the issue and keep deflecting the request, pretending I just need to change my password again. WRONG. I need to receive a direct TECHNICAL SUPPORT email or call. Hackers do not want me seeing what they have done to my credit record.

GetHuman5060180 did not yet indicate what Experian should do to make this right.

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Account Access issue
Reported by GetHuman5060180
Jul 13th, 2020 - 9 months ago
Not resolved
Seen by 20 customers so far
Similar issue to 5100 others
0 customers following this


GetHuman5060180 started working on this issue
Jul 13th, 2020 4:29pm