My wife was handling a mortgage payment to Wells Fargo for a vacation property she owns...

GetHuman4944984's customer service issue with Experian from June 2020

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The issue in GetHuman4944984's own words
My wife was handling a mortgage payment to Wells Fargo for a vacation property she owns. I am on the loan as well. She developed brain cancer in March which is terminal but due to memory processing problems failed to make her March payment. Wells Fargo reported this to the credit agencies. When I finally saw correspondence from them in May I called to rectify the situation by paying overdue and current payments immediately. March was her only late payment. It turns out they had mentioned they were not reporting during mandatory COVID shutdown which included March.**The man on the other end of the phone kept pushing me to go into forbearance which I declined. He suggest I at least look at the possibility for the future and wanted to send papers to sign if I needed. I never got papers and have been paying the bills on-time ever since. A loan was in the works with my regular local bank and when a hard check of my credit was initiated it triggered some effect which dropped my credit score from the mid to upper ***'s to mid ***'s. I have contacted Wells Fargo * times since to have them reverse there unilateral action vis a vis forbearance and retroactively fix the problems they have created. **I am now getting the run around and repeated stalling for review. They even closed the file and I requested it be reopened.**They refused to provide me an email to establish a paper trail.**I need to restore not repair my credit.

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Experian

Customer service issue
Reported by GetHuman4944984
Jun 12th, 2020 - 5 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 5065 others
0 customers following this

Timeline

GetHuman4944984 started working on this issue
Jun 12th 4:54pm