I want a temporary lift on my credit freeze. I provided all the information your system...

GetHuman4332115's customer service issue with Experian from February 2020

Help with my Experian issue
The issue in GetHuman4332115's own words
I want a temporary lift on my credit freeze. I provided all the information your system asks for but it says it can’t perform the credit freeze lift. I need to speak to someone who can handle this for me.

GetHuman4332115 did not yet indicate what Experian should do to make this right.

How GetHuman4332115 fixed the problem
After ** minutes of struggling with the online and telephone systems I finally got a real person. I told him he needed to report to management that the phone system and online system were not working. I then got By email a survey form to complete. I went into great detail. The next day I tried the online system again and to my utter amazement it worked.
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Experian

Customer service issue
Reported by GetHuman4332115
Feb 5th, 2020 - a year ago
Fixed
GetHuman4332115 shared how to fix
Seen by 7 customers so far
Similar issue to 5922 others
0 customers following this
Items needed
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Timeline

GetHuman4332115 started working on this issue
Feb 5th, 2020 9:44pm
GetHuman4332115 confirmed the issue is fixed. Hooray!
Feb 8th, 2020 10:03pm