Dear Sirs:*A month ago I paid a medical bill and requested MORE slips to send off and p...

GetHuman-islan's customer service issue with Experian from October 2019

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The issue in GetHuman-islan's own words
Dear Sirs:*A month ago I paid a medical bill and requested MORE slips to send off and pay my bill on a timely basis. I also asked for an update on how much I owed as I have been paying off my brain surgery for over six years now. *Three days ago, I get a call fro. The company letting me know I needed to make a payment. I agreed and asked why they had not sent more slips to make my payments? Please note- there is also NO phone number on these slips to contact direct. Writing* mail did not seem to help. I. This phone call the woman said , yes that was the correct company and apologized for not sending out more payment slips. She said I owed a payment. I was prepared to make over the phone right then. We then came to an agreement to pay next month. NEVER was I alerted that I would be turned over to credit bureaus over a missed $**.** payment? Now my excellent credit score dropped FIfty POINTS! Unacceptable! I have worked hard and faithfully kept my credit in good standing for this to happen! I would have made the payment right then and there over the phone had she informed me! Help, please! *Christy L Pond****-**-*****Phone- ***-***-****

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Experian

Customer service issue
Reported by GetHuman-islan
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 22627 others
0 customers following this

Timeline

GetHuman-islan started working on this issue
Oct 21st, 2019 3:19pm

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