Experian Customer Service Issues

I recently canceled my subscription and received confirmation via email and over the phone with a confirmation number, but my debit card was still charged. I also experienced an unauthorized charge from TransUnion, which I resolved for a refund, only to discover a pending charge from Experian that I want to stop. When I tried to contact Experian, the call was redirected to a live representative, making it difficult to address the issue. Despite canceling my membership over a month ago with a reference number and email confirming the cancellation, I found a pending charge of $24.99 from Experian on my card. The initial payment I authorized was only for a $1.00 credit report. It is frustrating to see unauthorized charges affecting my debit card balance when I had already taken steps to cancel the memberships.

In July of this year, I applied for a Visa CITI credit card through Costco but was rejected. Upon investigation, I discovered an unpaid balance on my Amazon Prime Credit card due to missing email notifications in my cluttered inbox. I promptly settled the debt, aiming to improve my credit score to the "very good" level. Despite this, my recent application for the CITI card at Costco was rejected again, citing a past debt issue. I am unsure if this is related to the previous Prime debt. Additionally, I noticed an error in my phone number on the application, which may have contributed to the latest denial. I am perplexed by my credit score drop and wonder how long the resolved debt will impact my ability to secure the CITI card. Any insights would be appreciated.

I lost my job on September 10, [redacted] and had to file for unemployment. I was asked to provide my credit score, but I already addressed identity theft concerns with the credit bureau in May. I was charged a fee that should be waived since I already have an existing account with your company. Please remove the $21.95 fee from my account today as it is pending. Since I have an alert on my account, I am curious if I can still view my credit report if I put a lock on it. Dealing with identity theft is a terrible experience. It feels like all the hard work over the years has been stolen. I appreciate your assistance in resolving this matter and ensuring that I am not charged any further. Thank you.

Dear Customer Service, I am writing to address a recent issue with my medical bill payment process. Approximately one month ago, I made a payment and requested additional payment slips to ensure timely payments. I also inquired about the total amount owed, as I have been gradually paying off expenses related to brain surgery for over six years. However, three days ago, I received a phone call from your company requesting a payment. I expressed my concern about not receiving additional slips for payments and the lack of a direct contact number on the slips. Despite attempts to communicate via writing and mail, I did not receive a satisfactory response. During the call, the representative acknowledged the oversight in sending payment slips and confirmed my outstanding payment. I was willing to make the payment immediately over the phone, but we agreed on a payment next month. To my surprise, there was no prior warning that a missed $30.00 payment would result in a negative impact on my credit score, causing a drastic fifty-point decrease. This situation is unacceptable as I have diligently maintained a good credit history. I would have settled the payment promptly during the call if this consequence had been communicated to me. I kindly request your assistance in resolving this matter promptly. Sincerely, Christy L Pond

Hi Experian, I recently noticed a charge on my credit card statement from you, dated September 18, under the name EXPERIAN*CREDIT REPO[redacted]CA for $21.95. I recall checking my credit score online, but I do not remember signing up for anything or providing my credit card information. I was under the impression that accessing my credit score was free. I did not intentionally subscribe to any services from you, and I do not believe I owe this amount. I would like clarification on what this charge is for, and I do not wish to make any further payments or subscriptions with you. Please provide details on this transaction and advise me on how to dispute this charge. Thank you, Paul E. M.

Dear Support Team, I am extremely frustrated with Experian. It has been nearly three months since I started trying to resolve an issue, and I still have not received any help. While I successfully froze my credit with other bureaus, I have been unable to do so with Experian. Whenever I attempt to create an account on your website to manage my credit freeze, I encounter errors and cannot proceed. Despite multiple calls and assurances, the problem persists. The lack of assistance or clear guidance is deeply concerning. I am eager to safeguard my information and address this matter promptly. It appears my credit is frozen, but I am unable to access online services for essential tasks like viewing my score or managing freezes. I urge someone to investigate my account promptly to identify and rectify the issue. I will be reaching out via email and social media to ensure my concerns are addressed. Thank you.

I purchased the 3 credit reports and scores from the Experian website for $39.99. I provided my credit card information, and Experian processed the charge on 10/26/[redacted]. I have attempted to access my account on the Experian website multiple times to retrieve the reports and scores I paid for, but they are not available. Despite trying to contact Experian by phone, I only reach recordings with no option to speak to a representative. I am frustrated and seek assistance either in retrieving the reports promptly or receiving a refund. My preference is for a representative to call me at [redacted] to resolve this matter today, 10/28/[redacted].

Hello, I'm sharing my frustrating experience with Experian. Trying to resolve an issue for three months has been challenging. While I easily froze my credit with other bureaus online, Experian has been a different story. I've made 13 recorded calls, two of which connected me to Canada. Despite assurances from a representative, I can't create an online account successfully. I've followed instructions diligently, eager to protect my credit, but keep encountering errors. The current status shows my credit is frozen, which was my intention, but the inability to manage it online is concerning. I'm reaching out for help to rectify this issue and hope for a resolution soon. I plan to escalate this through customer service email and social media platforms to attract the attention of someone who can assist. Warm regards, M.B. [redacted]

Trying to reach Experian has been a frustrating experience. After multiple attempts to lift a freeze on my account online, the submission was rejected, causing further inconvenience when the page timed out. It seems like the company could improve its customer service and make it easier to connect with them. Any guidance on how to reach a live person via phone at Experian would be greatly appreciated. Thank you for any assistance provided.

I have been using Experian credit monitoring for some time and make my payments regularly. Yesterday, I received a notification stating that my credit score decreased by three points because I used more of my Amazon credit card. However, I always pay off my credit card balances in full every month without carrying over any debt. I utilize promotional cards with no interest for twelve months sometimes. I have sufficient funds in my savings and checking accounts to cover any outstanding balances. It is frustrating to see my credit score impacted negatively when I manage my debts responsibly, pay on time, and have a good income. I believe credit scores should reflect responsible credit usage for individuals who pay off their balances promptly and manage their finances well.

I recently received a letter from Experian on October 24, [redacted], regarding my credit freeze. The letter mentioned a new personal identification number for removing the freeze, but I never requested it. I am concerned that someone might have tampered with my mail at my address in Portsmouth, New Hampshire, as the letter did not include my complete mailing address or unit number. Please reach out to me on my mobile number at [redacted]. Do not call my home number at [redacted]. Thank you for your attention to this matter. Sincerely, J.E. Stow

Thank you for allowing me to share this with you. I recently received an email alerting me to a potential match of my information on the dark web. I spent yesterday and today repeatedly trying passwords on Safari without success and contacting Experian customer service, who were helpful but unable to resolve the issue. Despite receiving verification numbers from Experian via email, they were not accepted when I tried to use them. This has left me feeling frustrated and unsure if these procedures are legitimate. While I understand the need for security measures, the process with AllClear was much smoother. I wish there was a more efficient way to confirm my identity without disclosing sensitive information.

Subject: Membership Cancellation Request I am writing to request the cancellation of my membership. My name is Aimee R. Sigmon. I only intended to request a single credit report for $1 and did not wish to continue with any ongoing membership. I have experienced issues with Experian in the past where they continued to deduct money from my account despite my requests to cancel. The reason for my single report was related to my divorce, which I have recently finalized after enduring years of abuse. My ex-husband does not provide financial support, and I am currently a single mother without employment. I am hopeful for better days ahead for my son and me, and any unauthorized charges could severely impact our ability to make ends meet. I appreciate your prompt attention to this matter as I strive to protect the limited resources we have during this transitional period. Thank you for your understanding and assistance.

I enrolled in Experian Boost last summer, which helped improve my credit score. Recently, I encountered an issue with the connection to my bank. Despite troubleshooting, I couldn't resolve it. When I attempted to reconnect, I faced an error stating my online banking credentials were incorrect. Even after confirming my details directly with my bank, the connection failed. Eventually, I managed to log in but faced an identity verification question about my favorite childhood place, a memory I lack due to a challenging upbringing. Despite numerous attempts, I couldn't answer correctly. My efforts to seek assistance via phone also proved futile as I couldn't find a direct line to discuss Boost with a representative. I am seeking guidance on how to proceed and connect with a customer support representative to overcome this issue.

Last night, I applied for "Affirm" credit through Wal-Mart. During the process, I encountered an issue with the security questions. When asked about the type of vehicle I own (a Cadillac CTS), the options provided did not include an exact match. Despite selecting the closest option (C/T) as advised by the customer representative, I failed the security question and was unable to proceed with purchasing the television. I am seeking assistance to rectify this situation promptly.

I have been trying to access my account on this site but I am unable to log in. It keeps saying that the number on my cell phone is not associated with the account. When I enter my username and password, it redirects me to a page to input a code. After entering the code, it still states that my number is not linked to the account. The phone numbers provided for assistance are unresponsive, and the automated system does not have an option to connect to customer service. I am frustrated and urgently need to speak with a representative to resolve this issue before I consider taking legal action for potential hacking of my account.

I attempted to reach out to Experian for follow-up regarding Norton's services. Experian advised that I must contact you first. Upon trying to check via email, a follow-up was sent to a different email address than mine. I am seeking access to my credit report. Unfortunately, my bank account was hacked in June [redacted], requiring my credit cards to be updated and funds to be returned after a bank investigation. I am endeavoring to add Norton Lifelock to my account for security. My details are as follows: Name: E.W. Summers, Date of Birth: 08/18/[redacted], and Social Security Number ending in [redacted].

I've been attempting to boost my score on the Boost page by entering my bank details, Happy State Bank, but keep receiving an error message stating, "We cannot contact your bank, please try again." I have a strong track record of paying my bills promptly and seek assistance in improving my credit. Thank you, Regards, LJS Email: Toastiedhs[at]email[dot]com, Phone: [redacted].

Due to dealing with fraud, we were advised to review our credit statements. We thought the service was free, but have now received an unexpected bill. During a stressful time, we visited your site unknowingly signed up for a plan by entering our credit card information assuming the $1 charge was a one-time fee, not ongoing coverage. We request cancellation and reimbursement of the charge on our credit card.

After experiencing fraud, we were advised to review our credit statements. Despite thinking we were accessing a free service, we have unexpectedly received a bill for a service we unknowingly signed up for. During a stressful time, we visited your website and unintentionally enrolled in a plan when we entered our credit card information, believing the $1 charge was a one-time fee. We were unaware it meant signing up for coverage. We are seeking to cancel the service and explore the possibility of a reimbursement for the charge on our credit card.