I contacted you many hours ago by telephone and kept getting messages with not being able to speak with anyone. So I came on here to try and get your help. I need you to put a Block on my account. I was told my account at Mid Florida Credit Union had a massive Security Breach.

GetHuman3358152's customer service issue with Experian from August 2019

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The issue in GetHuman3358152's own words
I am trying to get you to help me before someone out there tries to rob me of all my savings and future. I am ** years of age and I need you to do something. I contacted Equifax and TransUnion and they were very understanding and helpful. They immediately put a Block on my account. I have been hours trying to get you to do something. Why won't you respond to my request ? ? ? ... I need a Freeze or Block placed on my account because I had a message that I was a victim of a security breach. received message while in my bank on line account. I called the credit union, they checked and could not find any info, advised me to contact all * credit reportin*g - Experin, Equifax and TransUnion and have a Block*Freeze put on my account. I need your help. PLEASE - ***-***-****. I am ** years old and frightened because I started filling out my info, gave my SS * and started to give a credit card number and I stopped and tried to delete info but could not get to my SS*. PLease HELP ME. Thank You*What I want you to do is put a Block * Freeze on my account. I have been waiting over * hours for a call back from you when you stated it would be ** minutes. PLEASE HELP ME l! ! !
This is extremely frustrating because right now someone could be robbing me of all I own and causing to put me into debt. I need you to put a BLOCK on my account.

GetHuman3358152 did not yet indicate what Experian should do to make this right.

I cannot fix it, need you to fix it. Why aren't you working my problem. PLEASE HELP ME.
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Experian

Customer service issue
Reported by GetHuman3358152
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 18619 others
0 customers following this

Timeline

GetHuman3358152 started working on this issue
Aug 2nd, 2019 7:36pm