I was able to get a temporary freeze lift online for the period of ****** to ******* but when my credit union tried to get through for two more days, they still got the message that the account was frozen. I withdrew my loan application at that point because I had to meet a deadline and wouldn't get the loan in time to make my purchase if it wasn't approved by the following day.

GetHuman-mariston's Remove Credit Freeze issue with Experian from August 2019

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The issue in GetHuman-mariston's own words
I was trying to have a freeze lifted from my account so my credit union could see my history and score and approve an auto loan. ... I have a freeze on my account. I requested a pin to give to my credit union from whom I had requested an auto loan. They were told my address was not on file and the account had a freeze on it. How do I make the information available to my credit union?
It was frustrating because I couldn't get through to clear up the problem and had printed confirmation from Equifax that the freeze was lifted.
No resolution needed at this point. May decide to lift the freeze permanently so I don't have to go through this again but felt better when I knew no one could open accounts in my name.
Customer for many years, as long as they've been around.
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Experian

Remove Credit Freeze issue
Reported by GetHuman-mariston
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 18534 others
0 customers following this

Timeline

GetHuman-mariston started working on this issue
Aug 2nd, 2019 2:26am
GetHuman-mariston indicated the issue is not fixed yet.
Aug 7th, 2019 2:23am
GetHuman-mariston indicated the issue is not fixed yet.
Aug 7th, 2019 2:37am

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