Not the Customer Service it was three years ago!!!

GetHuman-jpkopaz's customer service issue with Experian from May 2019

Help with my Experian issue
The issue in GetHuman-jpkopaz's own words
Find out if an e-mail I received on Sunday was legitimate. The person would not tell me what country she was in and I still don't understand why the e-mail was sent. I would not complete the information they requested online since I could not confirm the legitimacy of the sender. ... I have been trying for two days to contact a real person to discuss an email I received regarding a credit balance. There is no reason for it. Yet it is impossible to reach a real person no matter which phone number is being used.
This service is being paid for. Three years ago it was quite easy to speak with a person* now it is a nightmare.
I want a person in the US to respond to my request.
Three years.
How GetHuman-jpkopaz fixed the problem
I finally used Protect My ID which is "sponsored" by Experian and the woman answered on the second ring. She was extremely helpful and funny. She gave another number to call* however, it lead back into one of the other numbers I tried using before. She agreed that the website address didn't sound legitimate and I ordered my free credit report through her. I hope Experian is checking the feedback.
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Experian

Protect My ID
Customer service issue
Reported by GetHuman-jpkopaz
May 20th, 2019 - 2 years ago
Fixed
GetHuman-jpkopaz shared how to fix
Seen by 15 customers so far
Similar issue to 15872 others
0 customers following this
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Timeline

GetHuman-jpkopaz started working on this issue
May 20th, 2019 3:52pm
GetHuman-jpkopaz indicated the issue is not fixed yet.
May 20th, 2019 8:55pm
GetHuman-jpkopaz indicated the issue is not fixed yet.
May 20th, 2019 9:21pm
GetHuman-jpkopaz confirmed the issue is fixed. Hooray!
May 21st, 2019 7:52pm
GetHuman-jpkopaz confirmed the issue is fixed. Hooray!
May 21st, 2019 8:50pm
GetHuman-jpkopaz indicated the issue is not fixed yet.
May 21st, 2019 8:57pm
GetHuman-jpkopaz confirmed the issue is fixed. Hooray!
May 23rd, 2019 6:14pm
GetHuman-jpkopaz confirmed the issue is fixed. Hooray!
May 23rd, 2019 6:15pm