Not the Customer Service it was three years ago!!!

GetHuman-jpkopaz's customer service issue with Experian from May 2019

Help with my Experian issue
The issue in GetHuman-jpkopaz's own words
Find out if an e-mail I received on Sunday was legitimate. The person would not tell me what country she was in and I still don't understand why the e-mail was sent. I would not complete the information they requested online since I could not confirm the legitimacy of the sender. ... I have been trying for two days to contact a real person to discuss an email I received regarding a credit balance. There is no reason for it. Yet it is impossible to reach a real person no matter which phone number is being used.
This service is being paid for. Three years ago it was quite easy to speak with a person* now it is a nightmare.
I want a person in the US to respond to my request.
Three years.
How GetHuman-jpkopaz fixed the problem
I finally used Protect My ID which is "sponsored" by Experian and the woman answered on the second ring. She was extremely helpful and funny. She gave another number to call* however, it lead back into one of the other numbers I tried using before. She agreed that the website address didn't sound legitimate and I ordered my free credit report through her. I hope Experian is checking the feedback.
Do you have a customer issue as well?
We can help you get Experian's attention and get better help faster. Tap below to get started.
Having Experian issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Experian

Protect My ID
Customer service issue
Reported by GetHuman-jpkopaz
May 20th, 2019 - 4 years ago
Fixed
GetHuman-jpkopaz shared how to fix
Seen by 22 customers so far
Similar issue to 15872 others
0 customers following this
Items needed
Your name
SSN
Address
Your birthday

Timeline

GetHuman-jpkopaz started working on this issue
May 20th, 2019 3:52pm
GetHuman-jpkopaz indicated the issue is not fixed yet.
May 20th, 2019 8:55pm
GetHuman-jpkopaz indicated the issue is not fixed yet.
May 20th, 2019 9:21pm
GetHuman-jpkopaz confirmed the issue is fixed. Hooray!
May 21st, 2019 7:52pm
GetHuman-jpkopaz confirmed the issue is fixed. Hooray!
May 21st, 2019 8:50pm
GetHuman-jpkopaz indicated the issue is not fixed yet.
May 21st, 2019 8:57pm
GetHuman-jpkopaz confirmed the issue is fixed. Hooray!
May 23rd, 2019 6:14pm
GetHuman-jpkopaz confirmed the issue is fixed. Hooray!
May 23rd, 2019 6:15pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies