I have an Experian account and have tried repeatedly to log in. They have sent a reset...

GetHuman-myronbr's customer service issue with Experian from March 2019

Help with my Experian issue
The issue in GetHuman-myronbr's own words
I have an Experian account and have tried repeatedly to log in. They have sent a reset password page on numerous occasions, and when I reset the password, it gives me an error and says they are working on the problem. I have tried calling, but that is a total waste of time. I messaged with an Experian rep who said she didn't have enough information to help me. They show an old phone number that we haven't had for over ** months as a contact number, but I have no way to update the information.

GetHuman-myronbr did not yet indicate what Experian should do to make this right.

How GetHuman-myronbr fixed the problem
I honestly don't know of anything I did to resolve it. I had contacted them and yes, I had an account with them but they didn't have enough info to verify who I was. I tried one last time to log in before I just gave up and was able to get logged in like always. Part of the problem was address and phone number was incorrect even though I had updated it nearly a year ago. It still showed our old address and phone number, which I updated again. My guess is there might have been a technical issue on their end. Anyway, all is OK at the present time.
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Experian

Customer service issue
Reported by GetHuman-myronbr
Mar 28th, 2019 - 2 years ago
Fixed
GetHuman-myronbr shared how to fix
Seen by 15 customers so far
Similar issue to 13866 others
0 customers following this
Items needed
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Timeline

GetHuman-myronbr started working on this issue
Mar 28th, 2019 7:59pm
GetHuman-myronbr confirmed the issue is fixed. Hooray!
Mar 30th, 2019 12:00am

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