I was victim of a fraud and I have a new card, however when I tried to check my score a...

GetHuman2152177's customer service issue with Experian from February 2019

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The issue in GetHuman2152177's own words
I was victim of a fraud and I have a new card, however when I tried to check my score and gave my new card the system didn't allow me to continue. when I tried to request a Loan they told me that Experian has reported that I have used a wrong card ???? update your records please and you have lower my score !!!! for this issue and why is so difficult to speak with a human to clarified this missed understanding?
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Experian

Customer service issue
Reported by GetHuman2152177
Feb 7th, 2019 - 4 mons ago
I have an issue with Experian too
Not resolved
Seen by 4 customers so far
Similar issue to 12069 others
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Timeline
GetHuman2152177 started working on this issue
Feb 7th 3:41am