I’ve been trying for several hours to purchase the IdentityWorks Premium. Twice now I...

GetHuman-normpash's customer service issue with Experian from January 2019

1 view
 | 
10883 similar
 | 
0 following
Help with my Experian issue
Next: our robot will wait on hold for GetHuman-normpash to get a Experian rep on the line!
Always use the GetHuman Phone tocall Experian. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-normpash's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (4 mons ago)
First: share to improve GetHuman-normpash's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-normpash may need:
Your name, SSN, Address, and Your birthday
The issue in GetHuman-normpash's own words
I’ve been trying for several hours to purchase the IdentityWorks Premium. Twice now I’ve entered my credit card info when asked but I’ve gotten no confirmation of any kind and I keep getting asked to upgrade to the plan I’ve been purchasing. What plan do you show me having ? I’ve been trying to find out what plan you think I have. I’d also like to make sure I’m only being billed once. As I’ve mentioned, my credit card info was entered twice. At one point I was on a profile page and entered everything I need monitored. The page would only accept one driver’s license number when the plan is for * adults, myself and my wife. Could you please verify the plan I’ve purchased and let me know how to add the *nd driver’s license on the profile page ? Thank you very much.**Is there a price advantage for paying annually as opposed to monthly ? Is there a phone number I can use to speak with a live person ?**Thank you again.**Norman W. Pashley*Diane Pashley****Sent from my iPad
GetHuman-normpash did not yet indicate what Experian should do to make this right.
I have an issue with Experian too
How GetHuman-normpash fixed the problem
We are waiting for GetHuman-normpash to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Experian's attention and get better help faster. Tap below to get started.
Having Experian issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-normpash fixes it.
This email address isn't valid

Experian

Customer service issue
Reported by GetHuman-normpash
Jan 3rd, 2019 - 4 mons ago
I have an issue with Experian too
Not resolved
Seen by 1 customer so far
Similar issue to 10883 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-normpash started working on this issue
Jan 3rd 8:33pm