I’ve been trying for several hours to purchase the IdentityWorks Premium. Twice now I...

GetHuman-normpash's customer service issue with Experian from January 2019

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The issue in GetHuman-normpash's own words
I’ve been trying for several hours to purchase the IdentityWorks Premium. Twice now I’ve entered my credit card info when asked but I’ve gotten no confirmation of any kind and I keep getting asked to upgrade to the plan I’ve been purchasing. What plan do you show me having ? I’ve been trying to find out what plan you think I have. I’d also like to make sure I’m only being billed once. As I’ve mentioned, my credit card info was entered twice. At one point I was on a profile page and entered everything I need monitored. The page would only accept one driver’s license number when the plan is for * adults, myself and my wife. Could you please verify the plan I’ve purchased and let me know how to add the *nd driver’s license on the profile page ? Thank you very much.**Is there a price advantage for paying annually as opposed to monthly ? Is there a phone number I can use to speak with a live person ?**Thank you again.**Norman W. Pashley*Diane Pashley****Sent from my iPad
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Customer service issue
Reported by GetHuman-normpash
Jan 3rd, 2019 - 4 mons ago
I have an issue with Experian too
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Jan 3rd 8:33pm