I attempted to unlock my credit report. I called ** different phone numbers, spent over...

I attempted to unlock my credit report. I called ** different phone numbers, spent over * hour and was not able to speak to or get through the automated system and was told I do not have an account, although I have a PIN number. I was able to unlock my reports at the two other companies within * minutes! **Because both my husband and I were unable to unlock our reports, the bank we were dealing with refused to look at our application despite knowing there have been problems with your company.**The lack of customer support and service is irresponsible and negligent. I am forwarding this complaint to my representatives--see below.**Dyann Ross and Eric Stein**cc: Senator Richard Blumental*Senator Christopher Murphy*Congressman Jim Himes