I attempted to unlock my credit report. I called ** different phone numbers, spent over...

GetHuman-dyannros's customer service issue with Experian from November 2018

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The issue in GetHuman-dyannros's own words
I attempted to unlock my credit report. I called ** different phone numbers, spent over * hour and was not able to speak to or get through the automated system and was told I do not have an account, although I have a PIN number. I was able to unlock my reports at the two other companies within * minutes! **Because both my husband and I were unable to unlock our reports, the bank we were dealing with refused to look at our application despite knowing there have been problems with your company.**The lack of customer support and service is irresponsible and negligent. I am forwarding this complaint to my representatives--see below.**Dyann Ross and Eric Stein**cc: Senator Richard Blumental*Senator Christopher Murphy*Congressman Jim Himes
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Experian

Customer service issue
Reported by GetHuman-dyannros
Nov 27th, 2018 - 9 mons ago
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Seen by 9 customers so far
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GetHuman-dyannros started working on this issue
Nov 27th, 2018 8:59pm