Experian Customer Service Issues

Dear Experian, My wife and I have been long-time subscribers to Experian credit check services. I have the "premium" account, while she has a different type. We are having trouble logging into our accounts, even though the monthly payment is deducted from our Discover bill. We receive monthly monitoring emails, but the automated web and phone systems do not recognize our accounts. We believe we purchased the service through Discover or possibly AARP. We are seeking assistance in accessing our accounts online, as the recent web service changes have caused login issues. When trying to contact Experian by phone, the automated system disconnects the call as it does not recognize our accounts. We appreciate your help in resolving this frustrating situation. Thank you.

This is my second attempt to reach you today. I was advised to leave my phone number, which I did. Subsequently, I received an email indicating that my waiting number for this contact was [redacted]. The estimated waiting time on the Experian website was 43 minutes. However, it has now been 4 and a half hours, and I am still awaiting a phone call. The reason for my call is a discrepancy with my Experian account. Upon temporarily unfreezing my credit report, I was notified that the "Security Freeze Had Been Temporarily Removed," and was provided with a PIN number: [redacted]. Strangely, when I contacted Experian today and provided my detailed information, the automated system stated that my credit report was still frozen. Even a credit card company attempting to access my credit information from Experian received the same frozen report status. Could you please clarify this inconsistency from Experian? Thank you. - Loring D.

I am having trouble signing up for your free credit freeze option. I started the online sign-up process by entering my username and SSN, but was unable to proceed to creating a password or providing security answers before getting kicked out of the system. Now, when I try to use my original username, it says it's taken, and when I attempt to start over with a new username, I encounter an internal error and am kicked out again. I am finding it difficult to reach a customer service representative, and the one I did speak to redirected me to Equifax instead of Experian, wasting my time. I already have the Equifax version of this service and would like to sign up for yours. How can I successfully register for this service?

After receiving an email from PIRG about a security breach at Experian, I attempted to access my credit report online. Upon completing the online form, a message informed me to send physical copies of identification documents to Annual Credit Report/Request Service/P.O. Box [redacted]/ Atlanta GA 30[redacted] to receive the report. Confused, I filled out a contact form to Experian and called [redacted], following the automated prompts. The call ended with a message providing me with a request number of #[redacted]1, indicating that my credit report would be sent via mail. I am unsure if this is the correct process. Can I not access the credit report via email? Is the provided address legitimate? Did I successfully order a free credit report over the phone?

I'm having trouble logging in to my Experian account to respond to an email alert. I believe my username and password are correct but I can't get in. I also have a 10-digit and a 4-digit PIN. Recently, I requested a lift on a temporary credit freeze to refinance my home, which I assume triggered the alert. I need help figuring out how to respond to this alert that I can't access. I would appreciate it if someone from Experian could guide me through this process.

For the past four months, I have noticed unauthorized charges of $21.95 on my credit card. After canceling the card and alerting Experian's Fraud department, I obtained a new card only to find additional charges from your company. I do not have an account with you, and I demand a refund for the charges in September and October. I am extremely upset about your business practices, and I am considering escalating this matter to the Attorney General of my state. Donald H. [redacted] Dutch Hollow Trail Reno, NV [redacted] Phone: [redacted] Email: [redacted]

After 4 months, I was finally successful in canceling my membership which I had requested back in July. Unfortunately, a representative overrode this decision, leading to additional charges. Upon canceling on October 8, [redacted], I was informed I would receive 2 refunds of $19.99 each. However, one refund was sent to an invalid bank account, causing further financial loss due to your company's error. My attempts to contact Experian through calls and emails have been ignored, leaving me no choice but to consider legal action. I can be reached anytime at [redacted] or [redacted]

I received an email about an account upgrade with an additional fee of $2 per month, which I did not want. I attempted to remove the upgrade by calling, but upon entering my details, I was informed I did not have an account with Experian, which conflicts with my credit card statement. Unfortunately, I was unable to speak to a live agent through the automated system. Therefore, I request to cancel my membership effective the start of the next billing cycle. I do not authorize any further charges for this service, as I am dissatisfied with Experian's customer service. Thank you.

I received an email about my account being upgraded for an additional $** per month, which I did not want. Trying to contact Experian to remove the upgrade, I looked to downgrade my service instead to lower my monthly payment. I hoped to speak with someone but amidst providing my details, I was told I didn't have an account, despite evidence on my credit card statement. The automated system didn't allow me to reach a live person. Thus, I request to cancel my membership at the next billing cycle. Please do not charge me further for the service. I'm discontinuing due to poor customer service. Thank you.

I have been a loyal Experian subscriber for several years. I am experiencing issues with billing and need to discuss changing my payment method. I am frustrated that I can't reach a live representative. Could you please provide me with a number to speak to a representative? Unfortunately, I cannot receive texts on my home number [redacted]. I need assistance with resolving double charges on my credit card and updating my payment information to continue using your services. Your help in this matter would be greatly appreciated. Thank you.

I recently closed a credit card without realizing the potential impact on my credit score. I purchased a diamond ring on August 7th, [redacted] and tried to cancel the order the next day when I realized it wasn't suitable for my husband, who is battling cancer. Despite my efforts, the merchant claimed it was too late to cancel. When the package arrived the next day, it contained two empty ring boxes with no paperwork. The merchant assured us we would receive a refund after filling out a form, which I submitted promptly. However, there were delays in processing the refund. When I contacted my credit card company, Synchrony Bank, about the issue, they initially agreed to remove the disputed charge. Shortly after, they sided with the merchant, which confused me. I later discovered that Synchrony also handled my TJMaxx card and had a financial relationship with the merchant established by the CEO, Tim Matthews. I informed the Poughkeepsie Post Office and the merchant, JT V, about the missing item, emphasizing the need for insurance. As I await a resolution, I am considering another dispute.

I am having issues accessing my credit report and FICO score through my bank due to a previous error made by Experian. In [redacted], Experian mistakenly combined my deceased sister's negative credit history with mine, causing my credit score to drop. After extensive correspondence, Experian corrected the mistake and removed my sister's information from my report. However, I now encounter difficulties accessing my credit information, possibly due to a mismatch in the middle initial used by Experian compared to my bank and credit card accounts. I would appreciate a review of my situation to identify the problem and provide guidance on resolving it.

I recently noticed unauthorized payments from my bank account for credit reports. I am a member of and use Karma, which doesn't charge for these services. After using Experian once, I found myself in the same situation. I suspect this is a scam. Despite canceling, payments resumed a few months later. I am unable to provide the exact dates now but can retrieve them soon. I require a refund for all charges except the initial one. I also seek clarification on the process and the number of individuals affected by this. I have legal representation. For contact, please use my phone number [redacted] or email [redacted] Mail can be sent to Vernon L Lehr at [redacted] Road 21, Lewis, CO [redacted].

I have never used credit, have zero debt, and I was rejected for a pre-approved credit card due to a report indicating high balances and recent credit cards. I attempted to request online credit reports for the first time yesterday due to an emergency, only to be denied after answering questions not applicable to me about credit cards in [redacted], a car loan in [redacted] (even though I don't drive), etc. I am unable to receive online credit reports to check for potential identity theft. I urgently need these reports but can only communicate via email using a tablet with Wi-Fi access. I do not have a phone to call for assistance. I can only view a full computer screen at my daughter's house; for now, I can only work with my small tablet and Wi-Fi. Your help would be greatly appreciated. Thank you. - Elizabeth Cahill, sent at 11:58 am on 11/7/18, Wednesday

My subscription was supposed to expire on 6-20-18 as per iTunes, which was only a 7-day trial. Despite canceling before the trial period ended, I continued to be billed. After contacting customer service, I was assured my subscription was canceled and no further charges would occur. However, I was billed again on 10-9-18 and received another bill attempt today. Despite canceling before the trial ended, I have been charged on 7-9-18, 8-8-18, 9-10-18, and 10-9-18, with continued billing attempts. I have raised concerns about this issue as I was guaranteed no further charges after canceling before the trial ended, yet this continues. There seems to be a discrepancy in what was promised and what is being done by the service provider.

I am very frustrated because I have never been able to freeze or unfreeze my credit report online. Back in September [redacted], I tried to freeze both my husband's and my credit reports due to major breaches, but I kept getting the same message online saying, "WE WERE UNABLE TO HONOR YOUR REQUEST BASED ON THE INFO YOU ENTERED." However, the information I entered was correct: name, address, SSN, DOB. Even though in [redacted] I successfully froze it over the phone and didn't receive a PIN, now, when I need to unfreeze it to buy a car, I face the same issue online with the newly mailed PIN. I have called multiple phone numbers but only managed to talk to a real person once who sent the PIN. I am desperate to fix this since there seems to be incorrect information preventing me from managing my report either online or by phone. I urgently need to speak with someone to resolve this issue that has persisted since my first attempt to freeze it in [redacted].

In August [redacted], I received a letter from Experian informing me of changes to my credit report due to a security freeze. Despite ordering and reviewing my credit report, I was unable to confirm if my personal information had been altered. Recently, a Title company contacted us about a loan application on a property solely owned by my husband, but my name was also listed on the title, raising suspicions of identity theft. Despite freezing our credit, unauthorized attempts were made in our names. I attempted to contact Experian without success, seeking clarity on why the freeze did not prevent these fraudulent activities. As a precaution, I have now placed a fraud alert on my account and plan to do the same for my husband's.

I've been trying for over a week to reach a live person regarding my credit file issue. Despite calling all the customer service numbers listed online, I haven't been able to connect with anyone. I'm desperate to resolve this problem and would appreciate a call back at [redacted].

I am seeking to apply for a Bank of America credit card, but my application has been denied. My credit report from Experian shows a delinquent account with Fingerhut for $[redacted]. After making two payments of $61.91 each, I cleared the balance to zero. Unfortunately, Fingerhut has not updated this payment with Experian, and my account still reflects as delinquent. This issue is blocking the approval of my credit card application. I have been attempting to reach Fingerhut's payment center to resolve this, but they were closed for Veteran's Day. It is crucial for me to have a clean credit report without any delinquent accounts. I kindly ask for Experian's assistance in rectifying this situation. Thank you.

I am seeking assistance with a situation involving my ex-partner who fraudulently opened three credit card accounts in my name without my knowledge or permission. She applied for cards from Capital One, Credit One, and Elan Financial Services using false information that was traced back to her by our local police department. The address she used, phone number, and email all belong to her, not me. The police investigation confirmed this, and I have a police report and a court date approaching. I recently discovered these unauthorized accounts when my credit was checked for a house purchase. I will be submitting all necessary information to address this issue and kindly request your prompt investigation and removal of these accounts from my credit report. Please keep me updated on the progress. Thank you, Stone.