I sent this email earlier: I cannot log into my account and the automated system will...

GetHuman-frronjo's customer service issue with Experian from September 2018

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The issue in GetHuman-frronjo's own words
I sent this email earlier: I cannot log into my account and the automated system will not accept my information. A copy of the email follows: Sent ** Sept: I am having great difficulty logging in and getting information. My log-in and password were rejected. I reset them and logged in, only to read that I had no reports and to get a new report I had to pay. When I exited and tried to log in again, it rejected me. You are currently billing me at $**.***yr, last billed on **-**-** using AX ending in *****. **I was trying to log in to change my payment method. Now I want to know why you have no data in my record and why you are wanting to charge me for reports. *My last report was sent by email on Sep **, **** at **:** PM. The Reference Number: *********.**As you can tell, I am not pleased with your service at this time. Your automated telephone answering gives me no option to talk with a human. I want to talk with someone who can fix it, so please provide me with a way. **Thank you.*Ronald N Johnson

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Experian

Customer service issue
Reported by GetHuman-frronjo
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 5536 others
0 customers following this

Timeline

GetHuman-frronjo started working on this issue
Sep 17th, 2018 4:16pm