I sent this email earlier: I cannot log into my account and the automated system will...

GetHuman-frronjo's customer service issue with Experian from September 2018

10 views | 5536 similar | 0 following
Help with my Experian issue
First: share to improve GetHuman-frronjo's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-frronjo to get a Experian rep on the line!
Always use the GetHuman Phone to call Experian. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-frronjo may need:
Your name, SSN, Address, and Your birthday
The issue in GetHuman-frronjo's own words
I sent this email earlier: I cannot log into my account and the automated system will not accept my information. A copy of the email follows: Sent ** Sept: I am having great difficulty logging in and getting information. My log-in and password were rejected. I reset them and logged in, only to read that I had no reports and to get a new report I had to pay. When I exited and tried to log in again, it rejected me. You are currently billing me at $**.***yr, last billed on **-**-** using AX ending in *****. **I was trying to log in to change my payment method. Now I want to know why you have no data in my record and why you are wanting to charge me for reports. *My last report was sent by email on Sep **, **** at **:** PM. The Reference Number: *********.**As you can tell, I am not pleased with your service at this time. Your automated telephone answering gives me no option to talk with a human. I want to talk with someone who can fix it, so please provide me with a way. **Thank you.*Ronald N Johnson

GetHuman-frronjo did not yet indicate what Experian should do to make this right.

How GetHuman-frronjo fixed the problem

We are waiting for GetHuman-frronjo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Experian's attention and get better help faster. Tap below to get started.
Having Experian issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-frronjo fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-frronjo
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 5536 others
0 customers following this


GetHuman-frronjo started working on this issue
Sep 17th, 2018 4:16pm