In August ****, Experian required zillow use my debit card to pay them $* to get a copy...

GetHuman-rfrick's customer service issue with Experian from August 2018

Help with my Experian issue
The issue in GetHuman-rfrick's own words
In August ****, Experian required zillow use my debit card to pay them $* to get a copy of my free online credit report with their company. * At no time did I agree to sign up for any type of account at the same time as the above.* On *********, I seen a $**.** charge from them on my bank account.* I demand the $**.** be immediately reimbursed to my bank account that they removed it from and immediately cancel any and all memberships they signed me up for against my will and or consent.
GetHuman-rfrick did not yet indicate what Experian should do to make this right.
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How GetHuman-rfrick fixed the problem
I was forced to call Experian to get a refund as per my bank. When I called Experian, they told me I signed up for one of their memberships when I entered my debit card for my free credit report on their online form. They made me do that otherwise I would not have been able to get my free credit report. I explained to them that not at that time nor when I spoke with the Experian rep on the phone did I ever want to be on any of their memberships. In fact, I told them they mislead me to believING all I was doing was paying their dollar fee in order for me to get my credit report. As I explained to her, the rep, it was my understanding that they had to disclose fully disclose that I was signing up for something knowingly. That what happened to me is illegal by many federal guidelines. After explaining my situation to her, she said she had the authority to do a one time cancellation of the membership as previously noted. She said that Experian would refund the $**.** they charged me, the monies I was disputing. She told me on the same phone call that the refund would take * to * business days to complete and for the $**.** to be returned to my bank account. What is going on with Experian? Why do they do shady things like that to people. It makes me wonder about stuff though. Why do people have to pay for a free credit report, even if the $* will be returned or not even charged to the payment card?
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Experian

Customer service issue
Reported by GetHuman-rfrick
Aug 27th, 2018 - 4 mons ago
I have an issue with Experian too
Fixed
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Seen by 10 customers so far
Similar issue to 4588 others
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GetHuman-rfrick started working on this issue
Aug 27th 9:29pm
GetHuman-rfrick indicated the issue is not fixed yet.
Aug 27th 11:29pm
GetHuman-rfrick confirmed the issue is fixed. Hooray!
Aug 28th 10:31pm