Not fixed. I did not trust that the person calling me was from Experian.

GetHuman1004290's customer service issue with Experian from August 2018

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The issue in GetHuman1004290's own words
Handle sn issue that could not be done online. ... I tried to remove the freeze on my account. Apparently the PIN that I was initially issued on ********* is no longer valid. I went through the steps to verify my identity. (One thing I did was correct my address from "Dr" to "St" before attempting to lift the freeze.) When I got to some security questions, I was asked a question about someone named Ryan Banks. I do not know, and have never known, someone named Ryan Banks, so I answered "none of the above" for a question regarding his address. Another question had nothing to do with me. Later a question was asked regarding whether I was associated with various streets. I paused on this one, because it included "Fir" a street where my father (deceased in ****) used to live. However, I answered "none of the above". Then I was told I could not access my account and was issued a notice to mail in a statement that I printed along with an ID. The problem is that my ID still says "Dr" after my home address instead of "St" which is now correct. We live in a relatively new development, and our address was changed from drive to street. We don't plan to change our IDs until they are renewed. I don't want to mail in this information and still have my freeze remain. We are planning to buy a new car and need to remove the freeze.
All of the Experian numbers that I called did not have an option to speak to a person and just suggest going back to the website.
Calling me, providing an option to speak with a person.
Been a customer for many years.
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Customer service issue
Reported by GetHuman1004290
Aug 17th, 2018 - a yr ago
I have an issue with Experian too
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Timeline
GetHuman1004290 started working on this issue
Aug 17th, 2018 4:10pm
GetHuman1004290 indicated the issue is not fixed yet.
Aug 17th, 2018 4:21pm