On July **, **** I made an online request for a temporary removal of my Experian securi...

GetHuman924290's customer service issue with Experian from July 2018

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The issue in GetHuman924290's own words
On July **, **** I made an online request for a temporary removal of my Experian security freeze. I furnished my personal identification number and paid your requested fee for this service with my credit card. The Experian site then displayed "Security freeze successfully removed". My credit card was charged $**.** by Experian on July **, ****. I notified HSBC Bank USA, N.A. that the freeze had been removed. HSBC advises me that as of July **, **** the Experian freeze HAS NOT BEEN REMOVED, and they need for this to be done before they can approve my new account application.*My Name: James P. Brashear, III Address: **** Ridgedale Drive, Garland, Texas ***** Soc Sec Num: ***-**-*****My Personal Identification Number: ********** My phone numbers: ***-***-**** (home) & ***-***-**** (mobile)*THIS IS WHAT I WANT:**. Immediately remove my security freeze from this date through August **, ******. Verify that this has actually been done so that HSBC will not have any further difficulty in getting the proper data**. Notify me at *****@***.com that these actions have been completed.**. Give me the name and phone number of a person who can be reached during normal business (without a lengthy hold time) in case my issues have not been successfully resolved.
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Experian

Customer service issue
Reported by GetHuman924290
Jul 28th, 2018 - 10 mons ago
I have an issue with Experian too
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GetHuman924290 started working on this issue
Jul 28th, 2018 12:05am
GetHuman924290 indicated the issue is not fixed yet.
Jul 28th, 2018 1:08am
GetHuman924290 indicated the issue is not fixed yet.
Jul 28th, 2018 1:14am
GetHuman924290 indicated the issue is not fixed yet.
Jul 28th, 2018 1:34am
GetHuman924290 indicated the issue is not fixed yet.
Aug 8th, 2018 5:24pm