On January **, **** at *:** PM, I sent Experian an email (at *****@***.com) stating tha...

GetHuman-johnsolo's customer service issue with Experian from July 2018

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The issue in GetHuman-johnsolo's own words
On January **, **** at *:** PM, I sent Experian an email (at *****@***.com) stating that I wanted to cancel my "free" trial membership. However, I have been charged $**.** every single month since then against my wishes. I have called every contact number I could find and there is only ever an automated recording with no possible way of reaching a human operator. Having believed that my email would prevent any and all services (I did, after all, simply follow the directions given me), I went on my way believing the matter was taken care of. I certainly have never logged in or in any other way made use of their services* to discover that I have been paying hundreds of dollars since then for a service I clearly stated that I do not want, and then to try in vain to reach someone who can field my questions can only be described as criminal.

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Customer service issue
Reported by GetHuman-johnsolo
Jul 26th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3262 others
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GetHuman-johnsolo started working on this issue
Jul 26th, 2018 6:55pm

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