I have called over ** times and keep being rerouted back to the same THREE questions, b...

GetHuman908720's customer service issue with Experian from July 2018

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The issue in GetHuman908720's own words
I have called over ** times and keep being rerouted back to the same THREE questions, being asked if I want a freeze (WHICH I ALREADY HAVE) an alert (which i already have) OR A COPY OF MY CREDIT REPORT OR ASSISTANCE WITH A MINOR. IT CONSISTENTLY GOES IN A CIRCLE. There are noooo other options!!! I need help with 'lifting' my freeze I have my Pin and I am attempting to just apply for a mortgage NOW. the other two lifted my freeze in TEN MINUTES. I CANNOT EVEN GET EXPERIAN ON THE PHONE AND ALWAYS ALWAYS ALWAYS Have this issue with EXPERIAN ALL THE TIME!!!!!
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Experian

Customer service issue
Reported by GetHuman908720
Jul 23rd, 2018 - 10 mons ago
I have an issue with Experian too
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Seen by 3 customers so far
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Timeline
GetHuman908720 started working on this issue
Jul 23rd, 2018 5:01pm