I am trying to temporarily unfreeze my account and the system doesn't recognize me by m...

GetHuman818982's customer service issue with Experian from June 2018

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The issue and preferred resolution, in GetHuman818982's own words:
I am trying to temporarily unfreeze my account and the system doesn't recognize me by my sign in nor social security number. I am trying to purchase a new home & need this credit freeze lifted for the bank.
I trust that Experian will make this right and come up with a resolution that is fair.
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Experian

Customer service issue
Reported by GetHuman818982
Jun 25th, 2018 - 2 mons ago
I have an issue with Experian too
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Seen by 3 customers so far
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GetHuman818982 started working on this issue
Jun 25th 5:31pm