Went on Experian's website June * to temporarily unfreeze my credit report. Paid the...

GetHuman-apfelzwe's customer service issue with Experian from June 2018

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The issue in GetHuman-apfelzwe's own words
Went on Experian's website June * to temporarily unfreeze my credit report. Paid the $* fee. No luck, still frozen. Went on their customer support phone line on June **, unfroze the credit report AGAIN, paid another $*, got a confirmation number. STILL frozen. How long does it take??? And why can't they provide a live human being to answer customer problems like this?
GetHuman-apfelzwe did not yet indicate what Experian should do to make this right.
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How GetHuman-apfelzwe fixed the problem
Go to Experian's Member customer support line at ***-***-****. There may be a few menu selections to make but you CAN reach a live operator this way. My credit report was unfrozen, I received a confirmation number, and two of the three credit card payments would be, I was assured, refunded within * business days. Unfortunately, the reason for unfreezing my credit report was to establish electrical utility service, and that service organization STILL cannot obtain my credit report, so I'm stumped as to how to resolve this problem.
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Experian

Customer service issue
Reported by GetHuman-apfelzwe
Jun 11th, 2018 - a yr ago
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Seen by 123 customers so far
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Timeline
GetHuman-apfelzwe started working on this issue
Jun 11th, 2018 9:03pm
GetHuman-apfelzwe confirmed the issue is fixed. Hooray!
Jun 11th, 2018 10:04pm