I am trying to unfreeze my credit through Experian in order to make a purchase. I don't...

GetHuman-sclose's customer service issue with Experian from June 2018

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The issue in GetHuman-sclose's own words
verify information received to obtain new pin ... I am trying to unfreeze my credit through Experian in order to make a purchase. I don't have my pin so i sent all the requested information in to the PO Box in Allen, Texas to obtain a new pin. I am trying to find out the status of getting my pin, but unfortunately due to the POOR customer service of Experian , I am unable to talk to a live person. How do i find out the status of receiving my pin.
this is very frustrating not being able to call a talk to a live person for help. Also, i don't think it is very secure sending personal data through the mail not knowing if it will make it to the correct destination or the right person. Also the time frame of having to wait. I contacted Transunion and Equifax and had help immediately.
I just want a pin to unfreeze my credit.
I have an issue with Experian too
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Experian

credit temporary unfreeze
Customer service issue
Reported by GetHuman-sclose
Jun 6th, 2018 - a yr ago
I have an issue with Experian too
Not resolved
Seen by 17 customers so far
Similar issue to 268 others
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Timeline
GetHuman-sclose started working on this issue
Jun 6th, 2018 5:38pm