Trying to apply for a loan. It says there is a credit freeze so is unable to pull up my...

GetHuman-apjb's customer service issue with Experian from June 2018

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Help with my Experian issue
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The issue and preferred resolution, in GetHuman-apjb's own words:
Trying to apply for a loan. It says there is a credit freeze so is unable to pull up my name for a soft credit check. Not sure why?
I trust that Experian will make this right and come up with a resolution that is fair.
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Experian

Customer service issue
Reported by GetHuman-apjb
Jun 2nd, 2018 - 3 mons ago
I have an issue with Experian too
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Seen by 4 customers so far
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Timeline
GetHuman-apjb started working on this issue
Jun 2nd 3:08pm