I have two issues probably handled by two different departments. The first issue for te...

I have two issues probably handled by two different departments. The first issue for tech-support is a problem with one of the features of their website and app. The future is called score simulator and for some reason it doesn’t work under my account on any device or browser etc. I called about this issue about a week ago. Very very helpful and competent person who answered the phone checked with IT and was told that there was nothing wrong with the app or website on their end. She said to check later and if the problem persists did to call again. The problem persists. The other question I have The very helpful and competent person who answered the phone checked with IT and was told that there was nothing wrong with the app or website on their end. She said to check later and if the problem persists did to call again. The problem persists. The other question I have concerns what appears on my credit report, or rather what doesn’t. I’d like to know why my monthly Verizon bill isn’t included in installment accounts and Find out if it’s possible to have them included as it represents consistent payment. I’d also like to explore ways of having my rent payments reported.