Question about Account Dispute update notification I just received, trying to determine...

GetHuman635299's customer service issue with Experian from April 2018

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The issue and preferred resolution, in GetHuman635299's own words:
Question about Account Dispute update notification I just received, trying to determine what it means and what happens next.
I trust that Experian will make this right and come up with a resolution that is fair.
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Experian

Customer service issue
Reported by GetHuman635299
Apr 27th, 2018 - 3 mons ago
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GetHuman635299 started working on this issue
Apr 27th 7:05pm